Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains how SIRIVET ANIMAL HEALTH CO., LTD ("Sirivet Animal Hospital", "we", "us", or "our") handles personal data in connection with this website. It applies only to this website and does not describe practices of any other system, app, or service unless stated otherwise.

Legal Business Information

Official registration details for the company operating Sirivet Animal Hospital.

1. Who we are

Sirivet Animal Hospital is a veterinary hospital operating in Bangkok and Samut Prakan, Thailand, under the legal entity SIRIVET ANIMAL HEALTH CO., LTD. Contact details for privacy requests are listed in Section 7 below.

2. Basic website usage

This website is a static informational site. It uses Google Analytics 4 only after you grant analytics consent; until then, no analytics script is loaded. See Section 3 for details and your choices. Standard technical logs may be generated by our hosting provider for security and operational purposes (for example, to detect abuse or maintain uptime); we do not use these logs to profile individual visitors.

3. Google Analytics and cookie consent

Sirivet Animal Hospital may use Google Analytics 4 (GA4, Measurement ID G-Z428Q60MJC) on this website, only after you have given your consent. Before you choose to accept analytics, the website does not load the Google Analytics script and does not send any data to Google.

Purposes

If you give consent, we use Google Analytics data to:

• understand overall use of the website;
• measure the number of visits to different pages;
• measure key interactions, such as clicks on phone-number buttons, Google Maps links, LINE links (where a page contains an actual clickable LINE link), and important call-to-action buttons such as branch information buttons; and
• improve the content of this website and the information we provide about our services.

Information sent by our custom events

The custom events built into this website send only fixed information that is already present on the page: the related branch, the page path, and, for call-to-action clicks, the name and destination of the button. For phone-button clicks, this includes the hospital's own phone number shown on that button.

What these custom events are not intended to collect

• the content of any messages you type or conversations you have;
• medical information about pets or owners;
• text entered into any form;
• your name, phone number, or email address as entered by you, through the custom events we built.

Google Analytics is a Google service. The gtag.js script loaded from Google may send basic device and network information (for example, the IP address used to make the request) to Google as part of the normal operation of this technology. This is outside our direct control, and we do not state that the data sent is completely anonymous. Cookies set by Google's script after consent are set and managed by Google; their durations are determined by Google. Data collected through Google Analytics is processed using Google Analytics technology.

Your choices

• The consent banner is displayed in Thai. Its two choices correspond to "Necessary only" and "Accept Analytics." You can choose "Necessary only" to decline Google Analytics at any time; every function of the website continues to work normally.
• You can change your choice later using the "Cookie settings" button in the footer of pages that include the consent banner, including this page.
• Changing from "Accept Analytics" to "Necessary only" stops further data from being sent as far as the website can do so immediately; it does not delete data that was already sent to Google.

How your choice is stored

Your consent choice is stored in your browser using localStorage (key sirivet_analytics_consent, with the value accepted or necessary_only). It remains until you clear your browser's stored data; it does not expire on its own. If your browser does not allow storage, your choice applies only for the current page view.

Scope

The website's consent banner offers only these two choices, and this section does not describe any advertising or remarketing use.

4. Personal data you voluntarily submit

If you contact us — for example, by phone, email, or messaging a branch directly using the contact details published on this website — you may voluntarily provide personal data such as your name, contact information, and details about your pet or your inquiry. We use this information only to respond to your inquiry and to provide the veterinary services you request. This website itself does not include a contact form, and apart from the consent-based analytics described in Section 3 it does not include any automated data-collection mechanism; any information you share is sent through the channel you choose (such as phone or email) and is subject to that channel's own handling.

5. How we use personal data

Personal data you provide is used solely to respond to your inquiry, schedule or provide veterinary care, and comply with applicable legal or regulatory obligations. We do not use personal data submitted through contact channels for marketing purposes without your consent.

6. No sale of personal data

We do not sell, rent, or trade personal data to third parties. We do not share personal data with third parties except where necessary to provide the services you request, where required by law, or with your explicit consent. Separately, if you choose to accept analytics, your browser sends analytics data to Google as described in Section 3.

7. Your rights and how to contact us

Under Thailand's Personal Data Protection Act (PDPA), you have rights regarding your personal data, including the right to access, correct, or request deletion of your personal data, and to withdraw consent where consent is the basis for processing. To exercise these rights or ask a question about this policy, contact us at:

Email: sirivetcenter@gmail.com
Phone: 099-509-3562
Address: 1630 Krung Kasem Road, Pom Prap, Pom Prap Sattru Phai, Bangkok 10100, Thailand

8. Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.